Privacy Policy

United Kingdom Uncovered Ltd, trading as UKU, is the data controller for information provided through this website.

United Kingdom Uncovered Ltd is a limited company registered in England and Wales. Company number 10836462.

Regulated to provide immigration advice or services by the Immigration Advice Authority. Ref No. F201700062.

Address: 124–128 City Road, London, EC1V 2NX. Email: eldee@ukuimmigration.com. Telephone: 07894 853654.

Through this website, we collect the information you choose to send us through the enquiry form. Some fields only appear when they are relevant to your enquiry:

• first and last name
• email address
• telephone number, if you provide one
• whether the enquiry is from an individual, a business or another organisation
• organisation name, where applicable
• the immigration or business-immigration matter you need help with
• nationality, where applicable
• current country of residence, where applicable
• whether other people may be applying with you, where applicable
• sponsor-licence status, where applicable
• approximate number of sponsored workers, where applicable
• deadlines or important dates, where applicable
• the information you include in your message
• the page from which the enquiry was submitted
• referral and campaign information, where available

The website and its hosting and security providers may also process limited technical information, such as browser, device, security and server-log information, where this is required to operate and protect the website.

If you contact us by telephone or email instead, we will hold the contact details and information you give us in that contact.

Please do not send documents or sensitive personal information through the enquiry form.

If information provided to us includes sensitive personal information or information about criminal matters, we will only use it where this is necessary to consider the enquiry and where data protection law permits us to do so.

We use the information you provide to:

• respond to your enquiry
• tell you whether and how we can assist
• take steps at your request before entering into an engagement with you
• meet our legal and regulatory obligations as an immigration adviser

Our lawful basis is normally that the processing is necessary to take steps at your request before entering into a contract, or that we have a legitimate interest in responding to enquiries about our services. Where we are required to keep records for legal or regulatory reasons, we rely on our legal obligations.

When you tick the privacy-policy statement on the contact form, you confirm that you have read this policy and understand how we will handle your information. That consent is not the legal basis we rely on to respond to your enquiry.

If you go on to instruct UKU, we will give you further information about how we handle information in connection with that work.

Enquiries are received and held using the business email and IT systems UKU uses to run its practice. Those systems are operated by service providers acting on our instructions, and we take appropriate steps to keep information secure.

Relevant categories of service providers may include:

• website hosting and email-delivery providers
• business email and IT providers
• professional advisers and IT-support providers
• regulators, public authorities or law-enforcement bodies where disclosure is legally required

We do not sell your information and we do not share it for marketing. We may share information where we are required to do so by law or by a regulator. We do not routinely share enquiry information with the Home Office.

Some of the service providers used to operate the website, email and IT systems may process information outside the United Kingdom. Where this happens, UKU requires appropriate safeguards to be used in accordance with applicable data protection law.

We keep enquiry information for as long as we need it to deal with your enquiry and, where you become a client, for as long as we are required to retain client records. Where an enquiry does not lead to instructions, we will not keep the information for longer than is necessary.

We periodically review enquiry information and securely delete it when it is no longer required, taking account of the nature of the enquiry, whether instructions followed, and any legal, regulatory, complaint-handling or record-keeping requirements.

UKU does not use information submitted through the website to make decisions about you based solely on automated processing.

You have rights over the information we hold about you. These are not absolute and may depend on the lawful basis for processing and the circumstances. They include the right to:

• ask for a copy of the information we hold
• ask us to correct information that is wrong
• ask us to delete information, where we are able to
• ask us to restrict how we use it
• object to certain uses of your information
• ask for your information in a portable format, where that right applies

You also have the right to object where we rely on legitimate interests. Your rights may be limited in some circumstances, including where we are required to retain information by law or for regulatory purposes.

To make a request, email eldee@ukuimmigration.com.

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator, at ico.org.uk.

Information about the cookies used by this website is set out on our Cookies page.